Questions people often ask

Yes, if your plan is self-managed or plan-managed. We're an NDIS provider that isn't registered with the NDIS Commission, so we can't support NDIA-managed plans directly. All our support workers hold NDIS Worker Screening Checks and follow the NDIS Code of Conduct.

Most people we support use NDIS funding. If you don't have a plan yet, or you're waiting on a decision, call us and we'll talk through your options.

Our prices follow the NDIS Pricing Arrangements and Price Limits. We'll go through costs with you in your service agreement before any support starts, so there are no surprises.

Yes. We match you with workers based on your needs, interests and preferences, and you can ask for a change at any time.

Straight away. Once we've met and agreed your service agreement, your supports can start immediately.

Absolutely. Many participants use several providers. With your consent, we'll work with your support coordinator and other providers so everything fits together.

Tell us. Feedback never affects the support you receive, and we'll work with you to fix it. You can also contact the NDIS Quality and Safeguards Commission. See our feedback and complaints page.