Feedback & complaints

We want to hear what's working and what isn't. Giving feedback or making a complaint will never affect the supports you receive.

How to tell us

• Call us on 0402 581 869
• Email enquiries@stepwiselifeindependent.com.au
• Talk to your support worker
• Ask a family member, friend or advocate to contact us for you

What happens next

We acknowledge every complaint, look into it fairly and thoroughly, keep you updated, and work with you to find a solution. You can have a support person or advocate with you at any stage.

If you're not happy with our response

You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au. You can contact the Commission at any time; you don't have to come to us first.