Privacy policy
Last updated: 9 November 2026
Stepwise Life Independent (ABN 34 752 380 428) respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our obligations as an NDIS provider.
What we collect
We collect the information we need to provide and manage supports, such as names and contact details, NDIS plan details, information about your support needs and goals, and the details of family members, carers or professionals involved in your support.
How we collect it
Usually from you directly, or with your consent from your support coordinator, plan manager, family or health professionals. Our website referral form sends the details you enter to our intake team.
How we use it
- To respond to referrals and enquiries
- To plan, deliver and review your supports
- To invoice for supports under your NDIS plan
- To meet our legal obligations and the NDIS Code of Conduct
Who we share it with
We only share your information with your consent, or where the law requires or allows it, for example with your plan manager, the NDIA, the NDIS Quality and Safeguards Commission, or in an emergency.
Keeping it safe
We store information securely and limit access to staff who need it. You can ask to see or correct the information we hold about you at any time.
Contact us
For privacy questions or complaints, contact our Director on 0402 581 869 or enquiries@stepwiselifeindependent.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.